Evaluation Of Patients' Perceptions Of Their Satisfaction With Primary Healthcare's E-Prescription Service (Wasfaty) In Saudi Arabia 2024

Abstract

Background: Electronic prescriptions are becoming more common in industrialized nations like Saudi Arabia in the 21st century, when there are sufficient resources to handle both technical and human resource concerns. In order to improve patient safety, e-prescribing was designed to reduce the time between the provider's office and the pharmacy, decrease medication errors, improve care quality and patient satisfaction, and decrease illegible prescriptions and dissatisfaction. Most providers believe that e-prescribing improves patient safety.

The study aims: To evaluate patients' perceptions of their satisfaction with primary healthcare's e-prescription service (wasfaty) at King of Saudi Arabia (KSA) 2024.

Methods: A cross-sectional study was conducted among patients attending primary health care; a questionnaire filled out by the patient's through an interview with the patient was utilized for data collection.

Results: There were 200 participants; the majority of them were between the ages of 30 and 39 (34.0%), males (63.0%) and females (37.0%). The majority of participants were Saudi (88.0%), and the majority of them lived in urban areas (71.0%).

Conclusion: The aim of the present research was to evaluate the digitalization of prescription drug orders, the transfer of medication receipts from pharmacies within primary healthcare centers to community pharmacies, and the perceptions of patients regarding their satisfaction with e-prescribing. Despite some issues with the initial implementation of e-prescriptions, family doctors and patients were found to be content with the use of e-prescriptions.