The Role Of The Saudi Red Crescent In Responding To Hajj And Umrah Incidents A Field Study

Abstract

This study aims to explore the role of the Saudi Red Crescent Authority in responding to incidents during the Hajj and Umrah seasons, focusing on the efficiency of emergency medical services, the speed of response, and the level of professionalism in handling emergency situations. Given the unique challenges posed by managing millions of pilgrims in limited spaces, the Saudi Red Crescent plays a pivotal role in ensuring safety and health through rapid intervention, effective coordination, and advance preparation. The study relied on a descriptive field approach through a questionnaire consisting of 14 items on a five-point Likert scale, and it was distributed to a sample of (200) employees from the Saudi Red Crescent. The items covered multiple topics, such as: the availability of ambulances, rapid response, resource distribution, training in crowd management, the availability of medical equipment, coordination with other agencies, communication with pilgrims, professional conduct, the use of modern technologies, and preventive awareness programs. The results of the statistical analysis (means, standard deviations, and Cronbach's alpha) showed that the Red Crescent's performance during the Hajj and Umrah seasons is positively evaluated by employees, particularly with regard to professional conduct, coordination with other agencies, and the ability to manage multi-casualty incidents. While some aspects emerged that needed strengthening, such as crowd management training and expanding preventive awareness programmes. The study concluded that the Saudi Red Crescent possesses a high level of preparedness and responsiveness. However, continued development in training, adoption of modern technologies, and enhanced preventive programs would enhance the efficiency of services provided and enhance the safety of pilgrims.