The Impact Of Human Resource Shortages And Long Working Hours On The Quality Of Emergency Response Performance In The Field

Abstract

This study aims to determine the impact of human resource shortages and long working hours on the quality of field emergency response performance, by surveying the opinions of Saudi Red Crescent Authority employees about the nature of the challenges they face during field work. The study adopted the descriptive analytical approach, and a questionnaire consisting of (15) paragraphs was applied to a sample of (200) paramedics and field workers. The results showed that the majority of respondents agreed that the lack of human resources clearly impacts response time and service quality, and that working long hours leads to increased errors and decreased concentration. The results also showed that administrative and organizational support can contribute to reducing the negative effects resulting from these challenges. The study concluded that improving workforce distribution, regulating shift schedules, and providing adequate rest periods would enhance field performance and raise the quality of emergency services provided.